Preparation Error Correction Guarantee
Apostille Global Services is a private document authentication service. We are not a government agency. We provide procedural information and document preparation support, not legal advice.
Apostille Global Services stands behind the paperwork and routing we prepare.
If an apostille authority rejects a submission because Apostille Global Services made an error in the paperwork or routing we prepared, we will correct the error and resubmit the document without charging another AGS service fee.
What the guarantee covers
- An error in AGS-prepared paperwork
- An AGS routing error
- Correction of the covered error
- Resubmission without another AGS service fee
What the guarantee does not cover
- Government, embassy, consular, notary, translation, document retrieval, courier, or shipping charges
- Incorrect or incomplete information provided by the client
- Altered, damaged, incomplete, ineligible, or improperly issued documents
- Missing signatures, identification, authorization, supporting records, or client-supplied attachments
- Decisions made by a notary, issuing office, apostille authority, embassy, consulate, carrier, or receiving organization
- Government-rule changes after submission
- Government processing delays, carrier delays, loss, or events outside AGS's control
- Rejection or nonacceptance by the foreign receiving organization after an apostille or legalization has been completed
Final acceptance is determined by the organization receiving the document. Apostille Global Services does not guarantee government processing times or acceptance by a foreign receiving authority.
How to claim
Email info@apostilleglobalservices.com with your order number and the rejection notice from the apostille authority. We will confirm coverage and, if the rejection is within scope, correct the error and resubmit without charging another AGS service fee. Government re-filing fees and shipping are the client's responsibility.
Not legal advice
This guarantee is a service commitment, not a legal warranty of outcome or a substitute for legal counsel. See our Terms of Service for full limitations of liability.
Questions before you submit?
Amelia — Apostille Specialist
Amelia reviews every request personally and replies with an itemized quote and next steps.
- Replies during business hours, Monday through Friday
- Or use the request form below — no payment is collected
Request Full Service
Tell us about your document, where it was issued, the destination country, and your deadline. A specialist will review the information and email an itemized quote and next steps.
No payment is collected when you submit this request.
- $125 for the first document
- $95 for each additional document submitted in the same order
Government fees, shipping, and required third-party charges are separate and itemized before submission.
Embassy legalization is quoted after document and destination review. The total depends on the document, issuing authority, destination country, required authentication chain, embassy or consular fees, and shipping.