Terms of Service

By using this website or ordering services from Apostille Global Services, you agree to these Terms. Please read them carefully. If you do not agree, do not use the site or place an order.

Who We Are

Apostille Global Services is a private document preparation and support service. We are not affiliated with, endorsed by, or acting on behalf of the California Secretary of State, the California Department of Public Health, the U.S. Department of State, any court, any consulate, or any other government agency. We do not provide legal advice, immigration advice, or tax advice, and nothing on this site should be treated as such.

Scope of Service

Our fees pay for document review, packet preparation, courier handling, tracking, and customer support. Government fees (California Secretary of State, U.S. Department of State, county recorder, notary public, embassy or consulate) are separate and are the customer's responsibility unless a written quote states they are included. Turnaround estimates depend on current government processing times and are not guaranteed.

Customer Responsibilities

You confirm that the documents you submit are truthful, unaltered, and lawful to authenticate. You are responsible for confirming the destination country's requirements before ordering, including whether a translation, embassy legalization, or additional local certification is required after the apostille. You are responsible for the accuracy of names, addresses, and destination details you provide us.

No Guarantee of Outcome

Government processing times, rejections by an authenticating office, and acceptance decisions by a receiving party abroad are outside our control. We do not guarantee that any specific document will be accepted by a foreign government, employer, school, or other receiving party. If a government office rejects a document for a reason within our control, we will re-submit at no additional service charge.

Refunds

Service fees are refundable only for work not yet performed. Once we have begun preparation, notarization, courier dispatch, or submission, the portion of the service fee representing completed work is non-refundable. Government pass-through fees, notary fees, courier fees, and translation fees are non-refundable once incurred with the third party. Refund requests should be sent to the email address below.

Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from an order is limited to the service fees you paid us for that order. We are not liable for indirect, incidental, or consequential damages, including missed deadlines, travel disruption, or lost business opportunity.

Governing Law

These Terms are governed by the laws of the State of California. Any dispute will be resolved in the state or federal courts located in California.

Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the site or our services after an update constitutes acceptance of the updated Terms.

Contact

Questions? Email info@apostilleglobalservices.com.